Returns, Refunds & Commission Policy

Last updated: August 26, 2026

Thank you for choosing an original creation by ZsOKA-Creations.

This policy applies to original artwork, artistic steel boxes, and commissioned creations.

Original Artwork & Artistic Steel Boxes

Because each artwork and artistic steel box is an original, one-of-a-kind creation, all sales are final.

Returns or exchanges are not accepted due to a change of mind, personal preference, or because the creation does not suit the buyer's space.

Each piece is carefully inspected and prepared before it leaves the studio.

Damaged Artwork or Steel Boxes

If your purchase arrives damaged, please contact ZsOKA-Creations as soon as possible after delivery.

Please provide:

• Your order information

• Clear photographs of the creation and its packaging

• A description of the damage

Please keep the original packaging and shipping materials until the matter has been resolved.

The situation will be reviewed and an appropriate resolution will be determined.

Incorrect Orders

If you receive an artwork or artistic steel box that is different from the creation you purchased, please contact ZsOKA-Creations as soon as possible so the error can be addressed.

Shipping

All shipping costs are the responsibility of the buyer or client.

Shipping charges will be added to the purchase or commission price as applicable. ZsOKA-Creations is not responsible for covering shipping costs from its own funds.

The buyer or client is responsible for providing a complete and accurate shipping address.

Unless otherwise agreed in writing, the buyer or client is also responsible for additional shipping-related costs arising from incorrect address information, delivery changes, or requested re-shipment.

Commission Policy

This Commission Policy applies to commissioned original artwork and commissioned artistic steel boxes.

Each commissioned creation is individually made and requires dedicated time, materials, craftsmanship, and creative development.

50% Non-Refundable Deposit

A 50% non-refundable deposit is required before work on a commission begins.

The deposit confirms the commission and covers the initial commitment of time, materials, craftsmanship, and creative work required to begin the project.

The remaining 50% balance is due upon completion and before the commissioned creation is released to the client.

Creative Process & Final Creation

Commissioned artwork and artistic steel boxes are original creative works.

The client's ideas, preferences, and agreed-upon concept will be considered throughout the creative process. However, the final creation remains the artist's original creative work.

Once the commissioned creation is completed, the client may accept the finished creation by paying the remaining balance.

If the client does not like the completed creation or changes their mind, the 50% deposit remains non-refundable.

The client may choose to take the completed creation by paying the remaining balance in full. Once ownership has transferred, the client may use and enjoy the creation as they wish, subject to the artist's retained rights described below.

If the client chooses not to proceed with the purchase of the completed creation, the artist may retain the creation and may alter, complete, repurpose, exhibit, photograph, or sell it to another buyer at the artist's discretion.

Cancellation During the Creative Process

If a client chooses to cancel a commission after work has begun, the 50% deposit remains non-refundable.

If the client stops the commission before completion, the artist retains the right to complete, modify, repurpose, exhibit, photograph, or sell the unfinished or completed creation at the artist's discretion.

The client will have no further financial obligation beyond the non-refundable deposit unless otherwise agreed to in writing.

Changes Requested by the Client

Any significant changes requested by the client after the agreed-upon concept has been established may result in additional costs, depending on the additional time, materials, and craftsmanship required.

Changes requested after completion may not be possible and, if possible, may be subject to additional fees.

Ownership & Artist's Retained Rights

Ownership of the physical commissioned artwork or artistic steel box transfers to the client only after the creation has been paid for in full.

The artist retains the right to photograph, film, reproduce images of, publish, promote, and otherwise document the artwork or artistic steel box for purposes related to the artist's portfolio, website, social media, marketing, publications, press, and professional artistic practice.

The artist also retains the right to submit and temporarily display sold artworks and artistic steel boxes for professional artistic purposes, including:

• Physical art exhibitions and gallery exhibitions

• Digital and online exhibitions

• Art competitions and contests

• Juried exhibitions

• Art fairs and cultural events

• Awards and professional submissions

• Portfolio presentations

• Promotional and media opportunities

• Publications and digital catalogues

• Other legitimate professional artistic opportunities

For digital exhibitions, the artist may provide a digital image or reproduction of the artwork or artistic steel box to the exhibiting organization when required for participation.

Where an exhibition, competition, publication, or other legitimate professional opportunity requires a physical reproduction, poster, catalogue image, or similar printed representation of the artwork, the artist may authorize or provide such reproduction for that specific professional purpose.

Any digital or printed reproduction is intended to represent the original artwork and does not transfer ownership of the original physical artwork.

The artist will not sell a reproduction as though it were the original physical artwork unless separately agreed with the owner.

When appropriate, the artist will identify the work as sold and/or credit the current owner when the artwork is displayed publicly.

For physical exhibitions requiring the original artwork, the artist may temporarily borrow and display the sold artwork with reasonable care and will arrange for its return to the owner following the exhibition or professional event.

These retained rights do not transfer ownership of the physical artwork to the artist and do not give the artist the right to sell the original artwork again after ownership has transferred to the client.

Shipping of Commissioned Creations

Shipping costs for commissioned creations are the client's responsibility and will be charged separately or added to the final amount due, as applicable.

ZsOKA-Creations is not responsible for absorbing or paying shipping costs on behalf of the client.

The commissioned creation will not be released for shipping until the required payment has been received.

Agreement to Commission Terms

By paying the 50% commission deposit, the client acknowledges that they have read, understood, and agreed to these Commission Terms, including the non-refundable deposit, shipping responsibility, ownership terms, and the artist's retained professional rights described above.

Questions

If you have questions about purchases, returns, or the commission process, please contact:

ZsOKA-Creations
Email: [your email address]

Privacy Policy

Last updated: August 26, 2026

ZsOKA-Creations respects your privacy. This Privacy Policy explains how information may be collected and used when you visit this website or choose to join the ZsOKA-Creations email list.

Information I Collect

If you choose to join my email list, I may collect your:

• Name

• Email address

You provide this information voluntarily when you subscribe.

If you contact me through the website, I may also receive any information you choose to include in your message.

How I Use Your Information

Your information may be used to:

• Send updates about my artwork, new releases, exhibitions, announcements, and artistic projects.

• Provide subscribers with previews or early access to new works and announcements.

• Respond to inquiries you send to me.

• Maintain and manage my email subscriber list.

I will not sell or rent your personal information to third parties.

Email Communications

If you subscribe to my email list, you agree to receive communications from ZsOKA-Creations.

You may unsubscribe at any time by using the unsubscribe link included in my emails or by contacting me directly.

Third-Party Services

This website may use third-party services, such as Google Sites, Google Forms, Google Drive, Google Sheets, or an email marketing service, to operate the website and manage communications.

These services may process information according to their own privacy policies and terms of service.

Cookies and Analytics

This website may use cookies or similar technologies provided by Google or other services used on the website. These technologies may collect technical information about how visitors use the site.

Information Security

I take reasonable steps to protect personal information from unauthorized access, use, disclosure, or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable privacy legislation, you may have rights concerning the personal information I hold about you, including requesting access to or correction of your information and withdrawing consent to receive marketing communications.

To make a privacy-related request, please contact me using the contact information provided on this website.

Children's Privacy

This website is not specifically directed toward children, and I do not knowingly collect personal information from children.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ZsOKA-Creations
Email: zsoka@zsoka.ca